While we have different taxi companies they are all regulated by the state and tightly so. They all have to pass a training course and exam that includes modules about different types of disabilities and how to assist them, and this includes training on guide dogs and soon to be other assistance dogs and the carraige of them. All of them face spot checks at any time. They can be called to a booking, which neither they nor the taxi company knows is a spot check to ensure the cab is clean, they are licenced, in uniform, etc, etc. They also do these spot checks with guide dog users to catch out those who are not picking up guide dogs red handed!! The only problems we face are with drivers refusing access to guide dogs and they are continuing to work on that issue, as they are in all places in the world.
We are given prepaid vouchers if necessary and so it is the voucher that pays for the trip and not the booking, to ensure it is not used by the wrong person. Drivers are paid more for wheelchair carriage, but this is paid for by the government and not the disabled person. The cabs that carry chairs can also fit large groups of people and so drivers were picking up groups as they can charge more and it is less work than loading and tieing down and then unloading the chair. But now it is more financially viable to carry the chairs and so they are!!!
In my new town I have bus drivers arguing over who is getting my dog on their bus and my bus route has in the past few months become the most poupular route around!! I have been at the train station from which about 30 different bus routes go from and when they saw Brooke they tried to con the driver into swapping buses so they could drive us!!! It is always nice when a dog is popular!!