Doesn't surprise me. Houston isn't exactly a terribly accessible city (the Medical Center has huge cracks in the sidewalk that I've gotten my scooter stuck on--meaning I had to get out of my scooter and physically LIFT the front end and pull to get it over the crack --as well as other areas of downtown --uneven sidewalks --some places with no ramps at all). So it doesn't surprise me that the Metro drivers treat people with disabilities this way since accessibility isn't a huge priority for the city.

I have heard many stories like what is described in the article and comments. Heck, my able-bodied best friend has been treated VERY rudely by Metro drivers when she has asked for help. I have not myself ridden any of the Metro buses (just the Metro Rail) because I can't make heads or tails of the bus schedule. (The bus I take from my town down to the Medical Center is run, thankfully, by a different company and not Metro).