A service animal can be removed from a business when its presence constitutes a fundamental alteration of the goods or services offered by the business. For example, a service dog that howls during a concert interferes with the performance of the concert and can be excluded. A service animal that misbehaves and makes unwanted contact with other patrons or is otherwise disruptive due to poor behavior can be removed. If a service animal is removed, the business must still offer their goods and services to the owner of the service animal, even if the animal itself must remain outside.
Service animals can also be removed if they pose a direct threat to the safety of others by barking, lunging, growling, snarling, or lunging at others.